Symptoms: The laptop feels hot, the fans run loudly, and it shuts down during heavy tasks (gaming/video editing).
Solutions:
- Clean vents/fans: Dust blocks airflow. Use compressed air to clean vents.
- Use a cooling pad: Improves airflow.
- Check thermal paste: If the laptop is old, the thermal paste on the CPU/GPU may need to be reapplied.
- Avoid blocking vents: Use the laptop on hard, flat surfaces.

Symptoms: Random shutdowns even when the battery shows a charge.
Solutions:
- Test the AC adapter: Ensure it’s working and providing adequate power (check wattage matches laptop requirements).
- Remove the battery: If the laptop runs fine on AC power alone, replace the battery.
- Check power settings:
  - Go to Control Panel > Power Options.
  - Set to Balanced/High Performance and disable sleep/hibernation in advanced settings.

Symptoms: Shutdowns after updates, driver installations, or software crashes.
Solutions:
- Update drivers: Use HP Support Assistant or manually update drivers (especially graphics and chipset drivers).
- Uninstall recent updates:
  - Go to Settings > Update & Security > Windows Update > View Update History > Uninstall Updates.
- Scan for malware: Use Windows Defender or third-party antivirus software.
- Check Event Viewer:
  - Type Event Viewer In the Windows search bar.
  - Look for critical errors under Windows Logs > System around the shutdown time.

Symptoms: Frequent crashes/BSODs (Blue Screens) before shutdown.
Solutions:
- Run System File Checker:
  - Open Command Prompt as admin and run sfc /scannow.
- Perform a system restore:
  - Type Create a restore point in Windows search, go to System Restore, and pick a stable restore point.
- Reset Windows:
  - Go to Settings > Recovery > Reset this PC (backup data first).

Symptoms: Shutdowns during boot-up or hardware-intensive tasks.
Solutions:
- Test RAM: Use Windows Memory Diagnostic Tool or MemTest86.
- Check storage health:
  - Use tools like CrystalDiskInfo (for HDD/SSD health).
- Run HP Diagnostics:
  - Restart the laptop and press Esc/F2 repeatedly to access HP Hardware Diagnostics.

Symptoms: Shutdowns after BIOS updates or configuration changes.
Solutions:
- Reset BIOS to default:
  - Restart and press F10/Esc to enter BIOS > Restore Defaults.
- Update BIOS:
  - Download the latest BIOS version from HP’s official site and follow the instructions carefully.

Symptoms: Incorrect battery percentage readings leading to sudden shutdowns.
Steps:
1. Fully charge the battery.
2. Let it drain completely until the laptop shuts down.
3. Recharge to 100% without interruption.

Symptoms: Persistent shutdowns despite all fixes above.
Solution:
- Contact HP Support or a certified technician for motherboard/power circuit inspection.