HP Service Center in Patna

Battery problems can range from minor software glitches to hardware failures. Below are the most common issues HP laptop users face, along with practical solutions to fix them.

1. Battery Not Charging

• Symptoms: The laptop doesn’t charge when plugged in, or it shows “Plugged in, not charging.”

• Causes: Faulty charger, loose connections, outdated BIOS, or a degraded battery.

• Fixes:

  • Check the Charger and Cable: Ensure the charger is functional and properly connected. Use an original HP charger to avoid compatibility issues.

  • Run HP Battery Check:

    • Open HP Support Assistant and select Troubleshoot > Battery Check.

    • Follow the prompts to diagnose battery health. If the tool indicates a failure, replacement may be needed.

  • Update BIOS/Drivers:

    • Visit the HP Support website, enter your laptop model, and download the latest BIOS and power management drivers.

    • Install updates and restart the laptop.

  • Reset Power Settings:

    • Unplug the charger, shut down the laptop, and remove the battery (if removable).

    • Hold the power button for 30 seconds, reinsert the battery, and plug in the charger.

  • When to Seek Help: If the issue persists, visit the HP Service Center in Patna for professional diagnosis and repair.

2. Battery Drains Quickly

• Symptoms: The battery depletes faster than expected, even with light usage.

• Causes: High power consumption, background apps, or battery wear.

• Fixes:

  • Adjust Power Settings:

    • Go to Control Panel > Power Options and select the “Power Saver” plan.

    • Reduce screen brightness and disable Wi-Fi/Bluetooth when not in use.

  • Close Background Apps:

    • Open Task Manager (Ctrl + Shift + Esc) and end unnecessary processes.

  • Recalibrate the Battery:

    • Fully charge the laptop to 100%, then discharge it completely. Repeat this cycle twice to recalibrate the battery gauge.

  • Check Battery Health:

    • Use HP Support Assistant or Windows Power Options to check battery capacity. If it’s below 50% of the original capacity, consider replacement.

  • When to Seek Help: Contact the HP Service Center in Patna for an accurate battery health assessment.

3. Laptop Shuts Down Unexpectedly

• Symptoms: The laptop powers off even when the battery shows a charge, often accompanied by a “Primary (Internal) Battery 601” error.

• Causes: Critically low battery health or a faulty battery.

• Fixes:

  • Run Diagnostics:

    • Boot into HP PC Hardware Diagnostics (press F2 at startup) and test the battery.

    • If diagnostics show errors, replacement is likely necessary.

  • Update Windows:

    • Go to Settings > Windows Update and install all available updates, as they may include battery-related fixes.

  • When to Seek Help: Persistent shutdowns require professional attention. The HP Service Center in Patna can replace faulty batteries with genuine parts.

4. Battery Overheating or Swelling

• Symptoms: The battery feels hot, or the laptop’s base is raised due to a swollen battery.

• Causes: Overheating from poor ventilation, overcharging, or manufacturing defects.