HP Care In Patna

How to Fix Unwanted Pop-Ups or Virus Issues in Your HP Laptop (Complete Guide)

Unwanted pop-ups, sudden ads, and suspicious warnings on an HP laptop are signs that your system may be infected with adware or a virus. These issues slow down performance, interrupt your work, and can even compromise your personal data.
If you are facing this problem, don’t worry—this guide will help you clean your system and bring it back to smooth performance. For full support, many users prefer visiting HP Care in Patna, but you can also solve most issues at home.

1. Common Reasons Behind Unwanted Pop-Ups or Viruses

Installing software from unknown websites
Clicking on fake “Download” or “Update” buttons
Visiting unsafe or infected websites
Not having antivirus protection
Ignoring Windows security updates
Using cracked software or keygens

If any of these apply, your laptop may need a deep cleanup. In such situations, professionals at HP Care in Patna can assist, but first try the steps below.

2. Step-by-Step Solutions to Remove Pop-Ups & Viruses

Step 1: Uninstall Suspicious Programs

Open Control Panel → Programs & Features
Look for unknown software like:
- Ads Generator
- Search Utility
- Fake browser extensions
Uninstall them immediately

This removes 80% of adware issues. If you’re unsure which program is harmful, experts at HP Care in Patna can guide you.

Step 2: Disable Unwanted Browser Extensions

Pop-ups often come from harmful browser add-ons.

For Chrome:

Go to chrome://extensions/
Remove anything you don’t recognize

For Edge/Firefox:

Open Extensions menu and delete suspicious tools

If the browser is completely hijacked, reset it to default.

Step 3: Run a Full Virus Scan

Use any trusted antivirus:

Windows Defender (built-in)
Quick Heal
Malwarebytes
Kaspersky

Steps:

Update your antivirus
Run Full Scan
Remove all detected threats

If you need detailed malware cleaning, you can visit HP Care in Patna for an expert-level scan.

Step 4: Clear Cache, Cookies & Temporary Files

Sometimes infected files hide inside browser data.

Steps:

Open Settings → Privacy → Clear Browsing Data
Select “All Time”
Clear everything

Do the same using “Disk Cleanup” for system junk removal.

Step 5: Turn On Real-Time Protection

Go to:
Settings → Update & Security → Windows Security → Virus & Threat Protection
Enable:

Real-time protection
Cloud-delivered protection
Tamper protection

This stops new viruses from entering your laptop.

Step 6: Update Windows & Drivers

Old software can create security loopholes.

Go to Windows Update
Install all available updates
Restart the laptop

If updates fail or the laptop still feels slow, you may need professional cleaning from HP Care in Patna.

Step 7: Reset the Browser (If Pop-Ups Still Continue)

Chrome:
Settings → Reset & clean up → Restore settings to their original defaults

This removes hijackers and fake search engines.

Step 8: Factory Reset (Last Option)

If the virus is too deep:

Backup your important files
Go to Settings → Recovery → Reset this PC
Choose Remove Everything

This completely wipes any infection. If factory reset becomes difficult, technicians at HP Care in Patna can safely handle the process.

Final Words

Unwanted pop-ups and viruses are common issues, but they can be fixed with the right steps. You can try the above methods at home, but if the issue is severe or keeps coming back, visiting HP Care in Patna ensures a safe and complete solution.

FAQs

1. Why do pop-ups keep appearing on my HP laptop?

Because of adware, browser hijackers, or infected extensions installed unknowingly.

2. Is it safe to remove extensions and unknown programs?

Yes, removing unknown software is the first step to fixing the issue.

3. Do I need paid antivirus to fix this?

Not always. Windows Defender + Malwarebytes works for most users.

4. My laptop is still slow even after cleaning. What should I do?

You might need deep scanning or system cleanup. Visit HP Care in Patna for a full check.

5. Can a factory reset remove all viruses?

Yes, a factory reset wipes all malware, files, apps, and settings.